Standard response
Within 24 business hours
Support
Submit a support request and get a response from our technical team.
For production-impacting incidents, include business impact and timeline details so we can prioritize correctly.
Priority handling
Incidents are triaged by severity and impact
Status updates
Clear communication until resolution
Contact channels
Email: support@cybasoft.com
Phone: +1 (443) 620-4620
For urgent incidents, call first then email your incident details.